Meet Our Team

Nikki Shields is the owner of the agency and also a P&C Agent, Life & Health Agent. She has over 25 years of experience in insurance. As both a business owner and a mom she knows the importance of having good insurance. She can handle everything from a basic auto policy to large group benefits. She strives to make insurance easy to understand and provide the best customer service in the state.

Crystal Condo is our Senior Benefits Manager. Crystal came to us from the local hospital where she served as the Patient Financial Advocate for over 3 years. Her experience in that position serving as a State Health Insurance Assistance Program Counselor, Certified Application Counselor, and  Patient Assistance Program Coordinator provided her with valuable insight into the worlds of Medicare, Obamacare, and Copay and Premium Assistance Programs. She ensures that every client she serves has the health insurance and medication coverage they can afford. In her first year with the agency she saved our clients over $603,000.00 in health insurance premiums and thousands in medication copay costs. 

Makayla Martin is our P&C Customer Service Representative. She has years of experience in customer service and is happy to help with coordinating a quote for all of your P&C needs. She one day hopes to become a licensed agent and grow within the agency.