Meet Our Team

Nikki Shields is the owner of the agency and also offers Multi-line insurance products for all your needs. She has over 28 years of experience in insurance. As both a business owner and a mom she knows the importance of having good insurance. She can handle everything from a basic auto policy to large group benefits. She strives to make insurance easy to understand and provide the best customer service in the state.



Crystal Condo is our Senior Benefits Manager. Prior to joining our agency  Crystal gained valuable experience serving as a State Health Insurance Assistance Program Counselor, Certified Application Counselor, and  Patient Assistance Program Coordinator and Advocate. Her experience provided her with valuable insight into the worlds of Medicare, Obamacare, and Copay and Premium Assistance Programs. She ensures that every client she serves gets the health insurance and medication coverage that is right for them while examining all options to help with high premiums and drug costs. She looks forward to helping guide you through Health and Life insurance. 

Melinda (Mel) Berube is our Customer Service Representative. Mel comes to us with years of experience as a receptionist as well as years of experience in patient care. She is looking forward to serving our clients and providing top-notch customer service.